Everlast Customer Service is available via phone or email; please visit our CONTACT US page. Our hours of operation are Monday through Thursday 8:30 a.m. - 5:00 p.m. EST, and Friday 8:30 a.m. - 2:00 p.m. (except national holidays).
If you are experiencing technical difficulties placing an order on our website, please contact EVERLAST CANADA CUSTOMER SERVICE. Our customer care representatives are standing by to assist you with your needs.
All Everlast products have a 120-day manufacturer's warranty from the date of purchase. This includes any defects as a result of a manufacturing defect or missing parts. Use of our products in a manner other than that for which they were manufactured also nullifies this warranty. Products are not intended for outdoor use. You must have proof of purchase in order to make a warranty policy claim for any product purchased on our website.
Please note that any Everlast item purchased at a retail store or online supplier other than Everlast Canada must be returned to the retailer where the item was purchased.
Our heavy bags are made with a locking zipper to keep the bag from opening. During the manufacturing process, we want the stuffing to be appropriately enclosed within the bag. By breaking off the zipper, our heavy bags stay permanently locked and free from unzipping, keeping the overall bag intact and responsive when used for physical activity.
Please email firstname.lastname@example.org with the part description, part number (if known), and your shipping address. A customer service representative will be happily reply back to you with the part and shipping costs.
Everlast Canada ships via UPS or Canada Post. Please note that orders shipping to a P.O. Box must ship via Canada Post, and orders weighing more than 66 lbs must ship via UPS. You must have a physical street address for all Everlast Canada deliveries. For additional shipping information, please visit our SHIPPING DETAILS page. Customers can choose the speed and level of service from a variety of options, including ground, two day or next day delivery (when available). Please be advised that large equipment orders (such as heavy bags and stands) may be shipped directly by freight carriers (LTL) in order to provide timely delivery.
Your immediate confirmation is available for you to print at the end of the checkout process, once your process is complete. A confirmation e-mail will also be sent to the e-mail address you entered during checkout. If you did not receive a confirmation e-mail, please contact us at email@example.com.
A confirmation e-mail will be sent to you when your package ships. This will include the tracking number. If you do not receive this notification from within 72 hours of placing the order, please CONTACT US.